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G1 Ontario provides users with comprehensive functionality for interacting with the system, allowing access to various online course sections and uploading files.

The Learning Management System uses a robust and stable cloud-based platform. Throughout the course, the system presents several intuitive messages to address any situation. However, due to the complexities of the online course, authentication system, workflows and other processes, unexpected issues may surface. In this document, we have highlighted the issues that may occur and what a user can do to avoid or fix them.

Common Issues

Following are the most commonly reported issues and solutions

Website loading issue

This issue may occur if you have entered the wrong website address or your internet is down. Check the internet connection, web browser and web speed to ensure you have met the minimum requirements as described in the course overview section.

Email Issues

LMS sends various event-based emails like

  • Sign Up
  • Quiz Status Update
  • Course Status Update
  • Forgot Password
  • Change Password
  • Contact Us
  • Others

If you are not getting any emails in your inbox, then please check the Spam Box. Add the email to your contact list and mark it as "Not Spam" to prevent this from happening in the future. If the problem persists and help is required, please reach out to our support team.

Next Topic Button

BDE Digital course is a fully time-based course. Each topic has an allotted time frame to complete each reading. As per the Ministry of Transportation (MTO) requirements, users can not click "NEXT" to access the next topic until the time allocated to that topic is exhausted. If the timer reaches zero and you still can not click 'Next,' please contact the support team.

Broken Link

If you experience a broken link, please check the internet to ensure you are still connected. If you are connected and the page is not loading, then please contact support.

Other Issues

Any issues that are not listed above that need assistance, please contact the support team, and someone will assist.